Affable Support

We’re here to help. Email support@affable.info and we’ll reply within 2 working days. During a live launch, use the Help button in the event for the quickest answer. Never send your password, verification code or full payment-card details.

Live launches

• I can’t find my personal link. On the launch page, choose “Already signed up? Get your link”, and we’ll send it again. Check your spam folder too.
• I want to change my email or phone number. Email us from the address you signed up with.
• The video won’t play or keeps stopping. Try another browser, move closer to your Wi-Fi, or switch to mobile data. The replay will be available after the event.
• Chat says the room is full. You can still watch everything and get the book. Chat comes back when space frees up.

Buying and giving

• I paid but didn’t get a receipt. Receipts can take a few minutes. If nothing arrives within an hour, email us with your payment reference.
• My ebook isn’t in my library. Sign in to the Affable app with the same email you paid with. If you bought in the app, use “Restore purchases”.
• A printed copy of The Ubiquitous Church. Contact us to arrange your order. Delivery and any fee are agreed before dispatch.
• Refunds: see our Terms of Sale and Refunds.

The Affable app

• Getting help with the app. Tell us your phone model, app version and what happened. For purchases, include your store order reference.
• I forgot my password. Use “Forgot password” on the sign-in screen.
• I have a new phone. Sign in with the same account; your books come with you.
• Delete my account: see Delete your account.

Company details

VERISYN TECHNOLOGIES LTD, trading as Affable. Nuumo Nablah Street, Kpone Komkompe, Accra, Ghana. See also our Privacy Policy.